People will often trust or distrust an artificial intelligence (AI) output because of how it makes them feel, rather than how reliable it is. AI governance frameworks should require that platforms disclose design choices that target user emotions, allow users control over these, and include features aimed to calibrate trust.
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Qazi, I. A. et al. NEJM AI 3, AIoa2501001 https://doi.org/10.1056/AIoa2501001 (2026).
Source: Nature Human Behaviour — Read the full article on the original site ↗