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GENERAL AI NEWS Industry News Machine Learning & AI

Shield helps technicians hand off legacy portal work with OpenAI

ByODEFTO LABS

November 13, 2026
Shield helps technicians hand off legacy portal work with OpenAI

Shield uses OpenAI to help IT technicians hand off work in legacy portals.

Its Forge agents navigate systems so technicians can focus on issues needing their judgment.

Source: OpenAI News — Read the full article on the original site ↗

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