SalesLoop: Reinforcement Learning from Performance Feedback for Sales Lead Ranking

arXiv:2607.20655v1 Announce Type: cross
Abstract: Lead ranking in Customer Relationship Management (CRM) systems faces a persistent challenge: models achieving high offline accuracy often underperform in production. We identify three fundamental gaps responsible for this disconnect: offline-online metric mismatch, pointwise-listwise objective misalignment, and temporal distribution drift. To address these gaps, we propose SalesLoop, a reinforcement learning framework that establishes a closed feedback loop between model predictions and real-world business outcomes. Our approach introduces (1) a performance-aware reward that encodes conversion outcomes weighted by ranking position and conversion velocity, and (2) Discriminative GRPO, a listwise optimization objective that adapts Group Relative Policy Optimization to discriminative ranking models.
SalesLoop improves NDCG@K by +7.9% and P@K by +15.8% over the strongest static baseline. A 160-day production A/B test at a New Energy Vehicle manufacturer, spanning 16.5M leads and 280 sales specialists across two provincial markets, validates statistically significant cumulative lift of +4.7% ($p=0.047$) and +8.7% ($p=0.002$). In production, the ranking backbone achieves Top-10% recall of 44.1% and surfaces high-intent leads at $2.3times$ the conversion rate of specialist baselines.